Faq
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 3-7 business days within the US. International shipping may take 7-15 business days depending on destination.
Do you offer express shipping?
Yes, we offer expedited shipping options at checkout. Express delivery usually takes 1-3 business days within the US.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging. Please contact our customer service via email to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or defective product.
Product Information
How do I choose the right size for my pet?
Each product page includes detailed size charts with measurements. We recommend measuring your pet and comparing with our size guide before ordering.
Are your products safe for all pets?
All our products meet safety standards, but we recommend checking product descriptions for specific recommendations regarding pet size, age, and breed suitability.
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Is my payment information secure?
Yes, we use SSL encryption and never store your full payment details on our servers. All transactions are processed through secure payment gateways.
Customer Service
How can I contact customer service?
You can reach our customer service team via email at [email protected]. We typically respond within 24 hours during business days.
Do you offer product warranties?
Most products come with a manufacturer's warranty. Please check individual product descriptions for warranty details.
Product Care
How should I clean pet clothing and accessories?
Care instructions vary by product. Please refer to the care label or product description for specific cleaning recommendations.
How often should I replace pet toys?
We recommend inspecting toys regularly for wear and tear. Replace them when they become damaged or if your pet can easily chew off pieces.