Information We Collect

At BarkLune, we collect the following types of information when you interact with our website:

• Personal Information: Name, email address, shipping address, and payment details when you make a purchase.
• Device Information: IP address, browser type, operating system, and device identifiers for analytics and security purposes.
• Usage Data: Pages visited, products viewed, and interaction patterns to improve user experience.
• Cookies: We use cookies and similar tracking technologies to remember preferences and analyze site traffic.

How We Use Your Information

Your data is used exclusively for legitimate business purposes:

• Processing and fulfilling your orders for pet products
• Providing customer support and responding to inquiries
• Improving our website functionality and product offerings
• Sending transactional emails (order confirmations, shipping updates)
• Preventing fraud and enhancing website security
• Complying with legal obligations under GDPR, CCPA, and other regulations

We will never sell your personal information to third parties.

Data Sharing and Third Parties

We may share information with:

• Payment Processors: To complete transactions (e.g., PayPal, Stripe)
• Shipping Providers: To deliver your orders (e.g., FedEx, DHL)
• Service Providers: For website hosting, analytics, and marketing (under strict confidentiality agreements)
• Legal Authorities: When required by law or to protect our rights

All third parties must comply with our data protection standards and applicable privacy laws.

Data Retention and Security

We retain your personal information only as long as necessary:

• Order information: 5 years for tax and warranty purposes
• Marketing preferences: Until you opt-out or request deletion
• Website analytics: 26 months maximum

We implement robust security measures including:

• SSL encryption for all data transmissions
• Regular security audits
• Limited employee access to sensitive data
• Secure payment processing (we never store full credit card details)

Your Rights

Under privacy regulations, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications
• Withdraw consent where processing is based on consent
• Lodge complaints with supervisory authorities

To exercise these rights, please contact us through the methods provided on our website.

International Data Transfers

As an international business, your data may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws through:

• EU Standard Contractual Clauses
• Adequacy decisions where applicable
• Other approved transfer mechanisms

Children's Privacy

Our website is not directed at children under 16. We do not knowingly collect personal information from minors without verifiable parental consent.

Policy Updates

We may update this policy periodically. Significant changes will be notified through our website. Continued use of our services constitutes acceptance of the updated policy.

Last Updated: [Insert Date]