Tracking order

How to Track Your Order

At BarkLune, we understand how exciting it is to receive your pet products. Here's how you can track your order status:

Order Tracking Process

  1. Order Confirmation: You'll receive an email confirmation immediately after placing your order.
  2. Processing: Your order will be processed within 1-2 business days.
  3. Shipping Notification: Once shipped, you'll receive an email with your tracking number and carrier information.
  4. In Transit: Use the tracking number to monitor your package's journey.
  5. Delivery: The carrier will attempt delivery based on their schedule.

Tracking Your Package

You can track your package using these methods:

Direct Carrier Tracking

Click the tracking link in your shipping confirmation email to be directed to the carrier's tracking page.

Universal Package Tracking

For comprehensive tracking across multiple carriers, we recommend using:

17Track - A reliable global package tracking platform that supports most international carriers.

To use 17Track:

  1. Visit www.17track.net
  2. Enter your tracking number in the search field
  3. Click "Track" to view your package's current status and location

Frequently Asked Questions

How long does tracking information take to update?

Tracking information typically updates within 24 hours of shipment. Some carriers may take up to 48 hours to display the first update.

What if my tracking isn't working?

If your tracking number isn't recognized, please wait 24-48 hours as it may take time to activate in the carrier's system. If issues persist, contact our customer service.

Can I change the delivery address after shipment?

Once shipped, address changes may not be possible. Contact the carrier directly using your tracking number to inquire about possible options.

For any questions about your order status that aren't addressed here, please visit our Contact Us page for assistance.